The GB Gambling Commission has alerted white label solutions providers that they will eventually be held answerable for any wrongdoing by clients, in the wake of enforcement action against two high-profile suppliers.
The regulator spotlighted Provision 1.1.2 of the Social Responsibility Code, part of its Licence Conditions and Codes of Practice, which articulates that the licence holder is answerable for the third parties with whom they contract.
Provision 1.1.2 also clarifies that it is up to the licensee to make sure that these clients conduct themselves as if they were bound by the same conditions and codes of practice.
The Commission said
“Licensees must know their customers and be able to demonstrate knowledge, oversight and proactive interactions where appropriate,”
He also adds
“Any interventions must be completed in a timely manner.”
Failure to comply with these conditions could bring into question the licence holder’s suitability, eventually leading to the loss or rejection of its certification, the regulator added.
All third parties with which operators and white label providers work must hold relevant licences,also warned by The Commission. It will publish further guidance in due course, in order to help licensees ensure they are operating within its rules and regulations.
The warning comes after the Commission last week suspended EveryMatrix’s operating licence and initiated a review into the online gaming software supplier. The regulator said the decision was based on compliance activity at EveryMatrix, in addition with an examination of its customer association framework. This appears to relate to the activities of its white label sites.
EveryMatrix, whose B2B UK licence has not been influenced by the suspension and remains active, has since outlined its plans to address the concerns raised by the Commission as to how it manages customer interactions.
The supplier asserted its license will endure suspension unless it can demonstrate to the regulator that it has taken steps to become fully compliant with its social responsibility obligations.
An analysis into another white label solutions provider, FSB Technology, was announced in August. The regulator launched a review of its licence amid questions over the conduct of two of its clients, BlackBet and 1xBet.