Karamba first burst onto the scene in 2005, and has attempted to stand out from the crowd by offering a wide variety of price boosts. Its unique system known as KaramBOOST is commonly promoted by the website, very evident when you use it, and comes in particularly useful when making accumulator bets. However, there is a lot more to Karamba than the boost system alone, so let’s look at what the website offers punters.
Safety and Trustworthiness
Karamba is owned by ASG Technologies Ltd, which is registered in the British Virgin Islands, but the company has also acquired a full license from the UK Gambling Commission. This means that the software has met certain safety standards with regard to access and data protection, all odds must meet regulations regarding fairness, while annual payments are stored and processed securely. This definitely provides peace of mind when logging on to Karamba for the first time, but it can also be viewed as the bare minimum requirement for any bookmaker or casino site.
It should be noted that the score of Karamba on Trustpilot is not particularly high, but then this applies to many businesses, not merely those in the bookmaker and casino industry. Feedback elsewhere is more positive, although there are reports of unexpected processing delays occurring. Furthermore, Karamba support has not been overly praised by the online gambling community.
On a more positive note, users have been complimentary of the software and promotions delivered by Karamba, which can only be a positive point.
Deposits and Withdrawals
According to the terms and conditions included on the Karamba website, all punters should expect to receive funds within 5 to 7 days when withdrawing their balance. There is also a two-day pending period for weekends. This is a decent level of speed for withdrawals, but also certainly not one that should be considered outstanding. Furthermore, the potentially slower cash out times that some users have experienced should be taken into consideration.
Another condition that gamblers need to be aware of is that it is only possible to cash out $7,000 per month. If you sign up for a VIP account then this figure increases to a maximum of $50,000, but there is no doubt that the $7,000 figure is extremely small compared to many other sportsbooks. It is not reasonable to necessarily expect unlimited withdrawals, but $7,000 does seem well below the threshold of many high-volume players.
The user interface at Karamba is one of the more pleasing and intuitive in the industry, both easily navigable and peppered with options. As soon as you log on to Karamba, you will be provided with the live betting platform, which makes it easy for you to get from one location to another. Also, you can even drop a few bets on various categories from the homepage, which is a pleasant inclusion.
Additionally, in the top left-hand corner of the page, Karamba includes a live betting section, Cash Out section, KaramBoost section, and the statistics and results page. All of these extra features are laid out neatly, and really contribute to the cohesiveness of the site. Placing a bet is also straightforward and painless, and overall Karamba scores well here.
Karamba does deliver both iOS and Android applications, but neither are specifically designed for sports betting. Instead, you must download the casino app for this website, and scroll through the menu in order to access sports betting markets. This isn’t a particular problem, however some users have experienced software crashes during this process.
However, the mobile sportsbook works pretty well once it has been booted up, and we were impressed with the range of features delivered. As well as the full complement of sports and the betting odds that one would expect, the in-play markets also featured visual representations of the action, making following them in real-time more engaging and involving. This works best with football, during which a picture at the top of the page give you a virtual overview of the action.
Overall, we would say that the mobile application delivered by Karamba is pretty decent, but there are clear problems with reliability.
Free Bet Offers
Karamba also tries to make signing up to its website as sweet as possible by offering you some initial offers. Karamba Sports provides a £10 free bet once your initial deposit has been made, although this can only be wagered on bets in excess of evens odds. Your bet also needs to be settled within 14 days of being placed in order for eligibility to be satisfied. Once these requirements have been met, punters will receive £10 free bet credits. It should be noted that the free tokens cannot be cashed out early, or used for systems that such as Trixie and Yankee.
£10 is a relatively low figure compared to some of the other bookmakers out there. For example, Betfair offers an additional £30 in added value when wagering £10, while SkyBet delivers an initial £20 in free credit for just £5 of betting. However, it should be noted that the minimum odds for Karamba are less restrictive, meaning that you can find value from this initial bonus bet. It is also significant then it can be applied to an accumulator, meaning that you can get a big return from your initial bonus punt.
Aside from the initial welcome bonus, the KaramBOOST is also particularly eye-catching. This offer improves the odds of all accumulator bets, providing you with additional returns for successful gambling. For example, if you make four correct picks on any “KaramBOOSTED” bet, you’ll get 4% more back than you would have otherwise. This applies up to a maximum of £11,000, and undoubtedly represents one of the more attractive offers available in the industry.
Overall, we’re quite positive about the offers and promotions that Karamba delivers, with even the welcome bonus being more attractive than it initially appears.
Betting Markets and Odds
The acid test of any sportsbook is unquestionably its betting markets and odds available, and we found that Karamba was pretty decent in this department. In particular, we found the football offers on the Karamba website to be especially competitive.
Karamba also offers a good range of sports, with over 30 available to bet on. When the website started out, there was no horse racing on offer, which seems barely believable! But Karamba has since addressed this issue, and now there are as many horse racing markets as one would expect to see with any bookmaker. Even minority sports such as Australian rules football are available, and there are a wide variety of markets for punters to bet on.
There are definitely better odds available elsewhere, but you won’t surrender a huge amount of money by gambling on Karamba. It can be said that sites such as Oddschecker do make all of the best odds readily available, so if it’s possible to acquire accounts elsewhere, this is certainly worthy of consideration.
Although some customers have experienced delays when seeking customer service assistance, we found Karamba to be pretty decent in this department. They are also widely available, being online from 6am to 11pm, seven days a week. Several contacts methods are available, and it is even possible to flag up urgent queries.
Karamba has also moved into the casino business, despite not exactly being one of the best-known names in this sphere. Nonetheless, the provider has established itself as a safe, secure and trustworthy online casino over the last few years, having begun delivering the service for the first time in 2009. Unlike its sportsbook, Karamba’s casino operation is based in Malta. This means that it is a trustworthy and licensed operator, and you can be sure that your money is safe when you gamble on the Karamba casino. It should also be noted that the casino is part of Aspire Global International, which does lend it further credibility.
Karamba has a huge number of gambling options available for casino players, and we found the user experience at the site to be pretty decent. With numerous top gaming providers embraced, this means that it is possible to choose from the likes of NetEnt, NextGen, Microgaming, Amaya, Cryptologic and NeoGames. Alongside a wide array of slots, there are also video poker games, table games, and even scratch cards on offer. This last inclusion is very welcome, as several other casino sites have failed to deliver online scratch cards.
We also found the user friendliness of the site to be very impressive, with all of the options required readily available. There was no problem with crashes when utilising the casino, and overall we found the Karamba experience to be more than pleasing.
Karamba has over 200 games to choose from, with most of the top providers represented. You can pick from a fantastic selection of slot games, with both classic and modern table games also available. There is a superb life and well-start casino also on offer, while Karamba also delivers a variety of poker games, keno, and other card variants. There are definitely other casino applications out there with more choice, but Karamba covers every base, and delivers this in a user-friendly package.
The online casino at Karamba delivers around 150 video slot games, and among these are some of the most popular games available, such as Jack and the Beanstalk, Gonzo’s Quest, and Starburst. There are also a range of jackpot games, with the market-leading Mega Fortune and Mega Fortune Dreams both available. There are also lots of the best classic games on offer, such as Jackpot Jester 5000. We also particularly liked the Guns ‘N Roses slots, which blasts out some classic rock music!
There are also around 20 casino table games available, including 10 sessions of the ever popular roulette, and five different blackjack variants. Baccarat, poker, and several other games are also represented. If you enjoy live casinos then everything here is presented well, and all of the gambling and betting options required are easily accessible. Again, we had no problem with anything crashing, and load times were also rather impressive. Scratch cards also deliver an instant fix that is highly enjoyable.
We were particularly pleased to see that there are a variety of slots and scratch games here that are difficult to find anywhere else. This is clearly a selling point of the Karamba casino, and one that will find favour with slots players in particular. And when you are playing casino games, or for that matter betting on the sportsbook, you can also be reassured by the fact that Karamba has included 128-bit SSL encryption; keeping your data safe at all times.
However, a downside with the casino was a relatively limited selection of table games and video poker. While all of the major variants are here, there isn’t the variety that one would expect to see from a major casino operator.
A plus point with Karamba, though, is the superb loyalty program that it operates. This applies to both the sportsbook and casino, and means that there are a variety of ongoing cashback opportunities and free spins, which makes gambling here far more rewarding. it is also pleasing that several providers have actually banded together in order to design some of the casino and slots available on the custom website, making the user experience among the most unique in the industry.
It is also worth looking at the RTP (Returned To Player) statistics for Karamba. This deals with the percentage of money that players can expect to win as a proportion of their initial stakes. For Karamba, the RTP percentages are as follows:
- Classic slot games – 93 – 95%
- Video slots – 94 – 96%
- Blackjack – 99.51%
- Roulette – 93.50 – 97.50%
- Other table games – 93.50%
- Scratch cards – 93.50 – 96%
In summation, the Karamba payout levels are competitive with most casino websites in the industry.
It is important to note that Karamba does not accept players from the following countries – Australia, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.
However, we do have a few suggestions for how Karamba could improve its service going forward. Firstly, the payout approval process could undoubtedly be improved. We found problems with the site recognising and acknowledging documents, which is pretty indefensible for what is such a central aspect of a casino operator.
Also, the iTech Labs certification of the site is dated 2008, and seriously needs to be updated. While there is no problem with safety and security while using Karamba, there is still no excuse for not having the most up-to-date policies in place.
While the Casino delivers a good variety of games, there is also obvious weaknesses in its overall product. There are a lack of video poker and poker tables available, while some speciality games would also be an attractive proposition. There just isn’t the level of choice on offer with the casino at Karamba as is the case with many other operators and providers, and this is something that the site could address going forward.
Another minor issue is the fact that 24-hour customer service isn’t available. While the quality of customer service delivered by Karamba is pretty decent, the fact remains that sometimes it will be necessary to contact customer service, and this won’t be possible until the next morning. Also, even if you do submit a customer service request at a decent hour of the day, it is possible that closing time could be reached without this being addressed. This can be quite irritating when a significant amount of money is involved, and it is something that Karamba should certainly bear in mind if they are to appear more professional.
Finally, we would like to see a higher allowable monthly withdrawal level offered by Karamba. There really isn’t any excuse for this being as low as $7,000. Although a premium subscription enables you to withdraw $50,000, which is far more reasonable, there surely has to be a greater withdrawal limit on offer to those who aren’t paying for a subscription.
Overall, Karamba is something of an anomaly, offering both are some outstanding features, and some disappointing omissions. If Karamba could iron out some of its faults and flaws, it would become an outstanding bookmaker and casino site. However, currently it is difficult to recommend Karamba compared to some of the other providers in the industry, even though it does have several attractive qualities.