After discovering that its software did not allow online lottery players to win, Singapore’s lottery and betting monopoly began to repair the fault. Singapore Pools announced Wednesday that it has detected and fixed the “software failures” found in its online Quick Pick System Roll and TOTO Quick Pick options.
These technical problems of the company seriously affected the mobile and fixed telephony and Internet platforms, which represent 7% of the total sales of TOTO.
The company was alerted on December 18 that the TOTO Quick Pick software blocked the appearance of the number 49 on tickets purchased online. So the players who had selected the Quick Pick option would never win if 49 were among the number combinations. The company corrected the problem on December 21.
On January 13, Singapore Pools had to implement a second patch, due to another fault detected in the Quick Pick System Roll option, which was discovered by patching the first problem. The game is that the system randomly selects five numbers and the sixth is the ‘rolling wildcard R’. The fault detected was that the computer selected six numbers and then replaced the highest number with ‘R’, instead of randomly replacing any other of the selected numbers.
Reports indicate that the cause of the two failures was the update made to the system in October 2018, which suggests that for more than a year the system was malfunctioning. However, the company estimates that about 3% of TOTO’s total sales were affected by these technical failures.
Through a statement, Singapore regretted what happened, saying that
“it would communicate with affected customers to address their concerns and provide solutions.” The company will refund to its customers the money wagered in the 14 draws where the number ’49’ appeared. In addition, it will deliver “a goodwill token” for those customers who “may have lost potential earnings” in those 14 draws.
The Ministry of Interior of Singapore (MHA) also issued a statement in which it reported that Singapore Pools on January 3 put the government on alert about the failures detected. The MHA said it had “a very serious view of these errors” and announced that the matter is being investigated, while the company was ordered “to take all necessary measures” to guarantee customers a smooth game.
The Board of Totalizers of Singapore that reported having been alerted after the MHA was notified of the failures, convened a review panel that will be responsible for assessing Singapure Polls response to the technical problems detected and establishing any disciplinary sanctions that it judges more appropriate.
The company launched its online lottery and betting site in 2016. Because it is a monopoly, it is the only legal option that the gamblers have in the country, after the Remote Gambling Law was approved in 2015. Last year, Singapore Pools kept all the career betting operations that its Singapore Singapore partner had Club.