Sportsbet, an Australian gambling operator, has been asked to repay close to $AU93k to a gambler who was allowed to access its services despite having been signed up to the self-exclusion program.
The country’s regulator, the Northern Territory Racing Commission (NTRC), issued this ruling in regards to a gambler identified as Mr. XXXX, a self-excluded problem gambler, who signed up to the program on several websites, including Sportsbet.
But, when Mr. XXXX attempted to sign up for a Sportsbet user account a few months into the program, the firm’s self-exclusion system did not identify his status, particularly because he had never gambled via Sportsbet before. He gambled close to AU150k with the firm and lost close to AU90k in the process.
The gambler informed local media that he complained to the regulator because he lost a sizeable chunk of his money, which has impacted him mentally and financially, so he was hoping to make the company accountable for his misery.
The regulator noted its satisfaction with the complaint stating that the company did not have appropriate self-exclusion measures in place at the time. Consequently, the regulator concluded that the firm had failed to comply with license requirements, which is why it ordered the Sportsbet to refund Mr. XXXX the amount the lost.
Even though Mr.XXXX was refunded his money, he wanted the regulator to take extra measures to ensure that other regulators do not make the same mistake. Sportsbet noted that it accepted the regulator’s ruling. However, it also stated that it had proactively made changes to its internal processed since the case come to its attention a few years back.