UK’s National Gambling Helpline To Open 24 Hours A Day

Home » UK’s National Gambling Helpline To Open 24 Hours A Day

The UK-facing gambling support charity GamCare funded by GambleAware, has proclaimed that its National Gambling Helpline is to extend its hours and from 1st October it will function 24 hours a day.

The helpline lineaments a live chat and Freephone channel along with competent advisors facilitating callers with advice on gambling-related problems and connect them with local treatment services.

In accordance with the GamCare, the helpline acknowledged more than 30,000 calls in 2018-19 and this figure is expected to increase, with the GB Gambling Commission approximating that there are around 340,000 problem gamblers in the UK and up.

The 24-hour-a-day service will initially run as a pilot scheme and will likely be extended if this trial proves to be successful.

GamCare chief executive Anna Hemmings said:

“With the 24-hour nature of gambling, people sometimes feel at their most isolated overnight, when other support services are closed,”

“They will now be able to reach our highly trained advisers 24 hours a day, who can offer immediate support, advice and referral to our network of treatment services nationally.”

GambleAware chief executive Marc Etches added:

“GambleAware is responsible for commissioning the National Gambling Helpline, which is a core element of an emerging National Gambling Treatment Service. Our priority is to keep people safe and to ensure support services are easily accessible. As such, we are pleased to be funding an extension to the helpline’s operating hours, and we will evaluate its performance over time.”

In the start of this month, The UK’s first gambling addiction service outside of London has initiated, with problem gamblers now able to acquire care at a new facility in Leeds. The NHS service, run by Leeds and York Partnership NHS Foundation Trust (LYPFT), is being financed jointly by NHS England and GambleAware.

Last week, GambleAware also made association with the University of Bristol on a new research project inquiring how UK banks and other financial services organisations can be able to provide help to people suffering with or are at chance of gambling-related harm.


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