A research study delving into the reliability of casino and sportsbook terms and conditions has revealed that an overwhelming percentage of UK punters aren’t taking the time to totally comprehend their finer details of the bonuses and offers they’re regularly signing up for.
More than 12,000 punters surveyed just 20% admitted to taking the time and effort to read the T&C associated with their selected website. 62% of gamblers admitted to purposely ignoring them, while the remaining 18% admitted they didn’t realize terms and conditions were available at all.
Consequently, frustrated punters are flocking casino customer support teams with complaints about issues that could have easily been solved by carefully going through the terms and conditions laid out by firms in the first place.
The most common issues ranged from non-payment of winnings, incorrect bet settlements, inability to withdraw winnings and misleading promos and bonuses.
To understand whether these complaints were justified, No Wagering, an online gambling news and comparison site which promotes transparency and fairness diligently went through the terms and conditions of six of Britain’s most popular casinos and sportsbooks to determine whether they were concise, fair and clearly displayed.
Sam Gascoyne, Head of Content at No Wagering, said:
“The data clearly shows that players are avoiding terms and conditions, which doesn’t come as a huge surprise considering most people tend to ignore them in all walks of life… However, when it comes to online casinos and sportsbooks players certainly need to be a lot more attentive due to the restrictions such as wagering requirements, and minimum withdrawal limits.
“When you compare the amount of people that don’t read terms and conditions to the most common complaints against operators then there were some clear parallels to be made, and it was even clearer that many of these issues could have been avoided with a bit of light reading.”
You can view the full report here.