Facebook has acquired a startup which is called Servicefriend that builds Artificial Intelligence (AI)-driven bots for messaging apps, aiming to make its cryptocurrency Libra customer friendly when it arrives next year. This Israel-based startup that is known for building “Hybrid Bot Architecture” – an approach that offers the enterprise the scalability of a bot with the intelligence, comprehension, and empathy of a human.
The Facebook spokesperson told TechCrunch that “We acquire smaller tech companies from time to time. We don’t always discuss our plans,”.
According to the report “Facebook’s plan is to build a range of financial services for people to use Calibra to pay out and receive Libra as for example, to send money to contacts, pay bills, top-up their phones, buy things and more,”.
Servicefriend has been deployed by leading enterprises around the world.
This telecom company Globe Telecom successfully increased employee productivity by 3.5 times and decreased calls to its hotline by 50 percent by using a hybrid bot for Messenger from Servicefriend to provide meaningful and efficient customer service.
The bot is always the front end with Servicefriend and every conversation receives the same brand, consistent and cohesive experience.
This new digital wallet for ‘Libra’ currency will be available in WhatsApp, Facebook Messenger, and as a stand-alone app in 2020.
Facebook has collaborated with 27 organizations around the world to start the non-profit Libra Association to create the new currency.