As a way to help problem players, HSBC has announced that it will implement the option of self-exclusion of all gaming transactions for its customers in the United Kingdom. However, the self-imposed restriction can be reversed after 24 hours of establishment.
This mechanism was designed together with the GambleAware and GamCare industry charities. The bank explained that this measure was adopted in response to the concerns expressed by its own clients, in relation to the impact that the game has on their personal finances.
The financial institution has been training its staff to give timely response to calls, under the advice of GamCare. At the same time, it will track customers through the analysis of data related to card spending to discover who might be needing help.
“The financial sector is a key facilitator of the gaming industry, without them online gaming could not exist. So it’s right that banks and other financial institutions take the protection of people from gambling harms seriously,” said assistant professor and researcher of game behavior at the London School of Hygiene and Tropical Medicine, Dr. Heather Wardle