Pre-sale reviews haven’t been kind to the Galaxy Fold, Samsung’s first foldable smartphone. Are the experienced breaks and sometimes catastrophic screen damage teething problems to overcome, results of a bad design, or the concept is faulty altogether? The tech writers’ of ZDNet and TechRepublic give their take on the issue.
The Samsung Galaxy Fold is available as pre-order by some service providers and a week to go until it hits the stores in the US. It has hit the fan when some of early production model devices sent for preview failed the durability tests miserably.
After putting the folding function to repeated tests, technology journalists have experienced display flickering, partial or complete blackouts, permanent marks of useage, strange bulges on the verges of the device, which, according to some testers, could have been due to either accumulated debris or hinge damage.
The worst was a completely broken screen after one journalist of Bloomberg had removed the protective layer, something people tend to do if it starts to peel off.
Samsung came out with a statement that it looks into the problem, but this protective layer was meant to protect the phone and its polymer (not glass) screen from damages. Be it as it may, the Never-Remove-The-Protective-Layer warning wasn’t between the factory instructions.
Now whether is a good idea to spend 1980 USD (plus customs and a higher VAT if you live somewhere else) for a foldable phone that potentially breaks in a few days and loses re-sale value, we are not here to decide. But ZDNet’s Adrian Kingsley-Hughes says that the writing was on the wall. A closer look at exhibition and demo devices showed the same early signs of faulty displays and potential hinge damage.
Adrian of ZDNet reminds the potential customers that Samsung has a history with faulty products and the disastrous ways they handled the problems. The prime example is the Samsung Galaxy Note 5 scandal, the so-called ’Penghazi’.
Other infamous case is the battery fires of Note 7s. The company had been dodging on this issue for a long time, but as it turned out eventually, it was a design flaw from the beginning. And a simple list of do-nots likely won’t be sufficient for those who have spent or will spend nearly two grands for a possibly faulty product.